Help Centre

Click the blocks below to find and view the relevant guidance you require.

Technical & Account Support

Get help with device compatibility, internet connection, and managing your WTO e-Learning account.

Supported browsers and devices

The WTO e-Learning platform is powered by Moodle Workplace, which supports the latest versions of: Chrome (recommended), Firefox, Edge, and Safari.

❌ Internet Explorer is not supported.

✅ Compatible with desktop, laptop, tablet, and smartphone devices.

🔔 For full functionality (e.g., SCORM activities, quizzes, certificate downloads), use a desktop or laptop for best results.

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To ensure smooth use of the WTO e-Learning platform we recommend that the following be enabled:

  • JavaScript
  • Cookies
  • Pop-ups

Enabling Pop-ups

Interactive modules may use pop-ups to display interactive quizzes and learning content. To ensure you can view all content, you will need to enable pop-ups in your web browser. The following list will help you identify your pop-up blocker(s) and how to configure them:

Bandwidth

📶 Minimum speed: 1 Mbps
⚡ ...

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You can access the WTO e-Learning platform on your mobile device using the Moodle Workplace Mobile App, available on:

🔑 How to log in:

  1. Download and install the Mobile app.
  2. When prompted for your site URL, enter: https://www.learning.wto.org
  3. Enter your WTO e-Learning username and password.

With the Moodle Workplace app, you can learn wherever you are, whenever you want, with these app features:

  • Access to the Learner dashboard
    • ...
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If you're experiencing issues with SCORM modules (interactive learning packages), try the following:

✅ Quick Fixes:

  • Use Google Chrome on a desktop or laptop.
  • Disable pop-up blockers or allow pop-ups from the platform.
  • Ensure JavaScript and cookies are enabled.
  • Clear browser cache if content won’t load or progress is stuck.
  • Avoid opening the SCORM in multiple tabs/windows.

For best performance, complete SCORM modules on a computer.

📌 Still having issues? Contact elearning@w...

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If you’re having trouble logging in, please follow these steps:

  1. Go to the login page.
  2. Click on “Forgot Password”.
  3. Enter your registered email and follow the instructions.
  4. A reset password link will be sent to your email.
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To update your profile:

  1. Log in to your account.
  2. Go to your profile page and click on Edit profile.
  3. Edit your email or organization the click on Update Profile.
  4. To update your name, email elearning@wto.org.
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Unique Account Policy: Users are allowed to maintain only one active account. Multiple accounts are not permitted and will be deleted by the site administrator.

If you have two accounts, contact elearning@wto.org to request account merging.

If you cannot access your unique account, do not create a new one. Instead, go to the “Forgot Password” section on the login page to reset your password.

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