Help Centre
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Getting Started
For new visitors and new users unfamiliar with the WTO e-Learning Programme
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Registering & Eligibility
Learn who can register, how to create an account, and who is eligible for certification.
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Explore & Enrol in Courses
Learn how to explore available courses, enrol in self-paced or virtual classrooms, and manage ...
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Course Participation Guidelines
Understand how courses work, what’s required to complete them, and who can earn badges or ...
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Certificates & Badges
Covers completion criteria and certificate eligibility.
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Technical & Account Support
Get help with device compatibility, internet connection, and managing your WTO e-Learning account.
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Language Availability
This section outlines the language options for WTO e-Learning courses, with guidance on ...
Course Participation Guidelines
Understand how courses work, what’s required to complete them, and who can earn badges or certificates.
What is the course cost and duration?
WTO e-Learning courses are free and self-paced. Duration varies by course type:
- Micro-courses: 10–30 minutes
- Short courses: 10–15 hours
- Standard courses: 40–60 hours over 9–13 weeks
You can find this information in the course description before enrolment and under the "Information" tab once enrolled.
What’s inside a course?
WTO e-Learning courses may consist of one or several modules, depending on the course.
Course structure:
- Tests: Required to measure learning. Pre-tests: one attempt. Post-tests: unlimited attempts.
- Course materials: Available in interactive format and as a downloadable PDF. Organized into one or more modules.
- Final exam: Reserved for eligible government officials with an approved nomination form. A minimum average score of 60% on post-tests is required. Three attempts are allowed ...
How to track progress?
Some activities are marked complete automatically, others must be manually marked as done. Completion conditions vary by activity.
Make sure all required items are marked complete to move forward.
You can also view your course progress on your Dashboard, where a progress bar and checkmarks indicate completed activities.
Will I receive a badge or certificate?
All users who complete the course (pre and post-tests, course materials, feedback) receive a participation badge to showcase their engagement and effort.
Government officials with approved nomination who pass the final exam (min. 60%) receive a certificate. A score of 90%+ earns a Certificate with Distinction.
Completing all courses with Certification in a programme earns a Specialization Award.
Who can get a certificate?
Only government officials from developing country Members or Observers with an approved nomination form.
What type of access do I have to the course?
- Unrestricted access: For government officials endorsed by their authorities. Includes final exam and certificate.
- Restricted access: For all other users. No access to exam or certification, but full access to content and badge.